Support
Last updated: November 7, 2026
Need help with Frettio or want to report an issue? Contact support@cocoboloa.com.
Useful information to include
- Your iPhone or Apple Watch model and OS version.
- The Frettio version (Profile → About Frettio).
- Steps to reproduce, and what you expected versus what happened.
- Optional screenshots or a screen recording, with personal information hidden.
Do not send your Apple account password, payment information or entire practice library. Audio is not required; if you voluntarily share a test recording, include only content you have the right to share.
Common questions
No tuner reading: Check microphone access, move closer to the instrument and pluck one string at a time. Check the selected tuning and automatic string selection. Avoid interference from reference playback or background sound.
Watch records have not reached iPhone: Check device pairing and Bluetooth/network availability, then open the apps and allow time to connect. Watch marks records as synced only after iPhone saves and acknowledges them. Do not uninstall the Watch app while it still holds undelivered records.
iCloud sync is paused: Check iCloud status in Profile, the original account and available storage. Turning sync off does not clear cloud data; removing cloud data is not a lossless reset.
No practice reminder: Check reminder preferences and system notification/alarm permissions. A phone alarm requested by Watch must be delivered and scheduled successfully; disconnection can delay this.
Watch screen sleeps while tuning: watchOS controls wake duration. Adjust Display & Brightness → Wake Duration in system settings. The tuner cannot guarantee an always-awake display.